Frequently Asked Questions

Craft Workshops

Packaging

  • Is your packaging recyclable or biodegradable?

    We are committed to ensuring that as we update our product packaging, we pick the most environmentally responsible options which we are able to use without compromising on the quality and functionality of our packaging.

    The newest items of packaging which we have sourced are "Glassine" bags (which are biodegradable) and "Pillow Boxes" which we are beginning to use for our main soap lines - these are made from 100% recycled paper.

    We also try to minimise the amount of packaging which we use, however, it is not always possible to do this as some of our soaps need to be well protected when sent in the post!

Ordering & Payment

  • How does the ordering process work?

    It's very simple, or at least we hope so - ideally the hardest thing you will have to do is to decide which of our great products you want to buy!

    Browse or search through our catalogue, and add the products you wish to purchase to your basket. Then select "Go To Checkout" from the basket.

    The website will then ask you to enter your address details, and the details of the card which you would like to use for payment. You will then receive immediate notification if the payment has been successful (or not), and an order confirmation will be emailed to you.

    Thats it! So what are you waiting for?

  • What forms of payment do you accept?

    We accept virtually all credit and debit cards, including American Express. However, we do not accept payment by cash, cheque or postal order, and apologise for any inconvenience which this may cause.

    If you would like to place a large order, and would like information on wholesale rates, and invoicing, please contact us directly.

  • Do I have to create an account?

    Absolutely not. We offer customers the opportunity to create an account as this allows us to store their address details, and send updates when we post new products or make other improvements to our website - so we would advise you to register - but you are more than welcome to place an order without doing so.

  • Why don't I have to pay VAT? Is it hidden in the prices?

    Because we are based in Jersey, we are permitted to despatch items with a value of less than £18.00 to the UK without them incurring VAT. We package large orders in such a way as to take advantage of this, and do not currently stock any single item over this value.

    Our prices are genuine Jersey VAT-Free retail prices and have not been inflated to "hide" VAT.

  • Do I have to pay GST? Will it be added on at Check-Out?

    No. Don't worry. There is currently talk of GST exemption for online purchases, which we are investigating, but in any case, if GST is liable on your purchase, we will absorb the cost, without inflating our prices to accomodate it.

Special Orders

  • I am interested in placing a wholesale order, what should I do?

    The first thing which you need to do is to contact us.

    We do offer the facility to handle wholesale orders, including price breaks based on minimum order levels, however, we would need to ascertain your exact requirements, as we deal with this sort of order offline, rather than through this website.

    Not all products are available for bulk purchase, although the majority are. Please note that we do not currently operate any form of sale or return scheme.

  • Are you able to produce bespoke or customised items?

    The short answer is "yes". We are able to produce bespoke and/or customised items, however, some restrictions apply.

    In general we can customise any of our packaging (e.g. print special or bespoke labels), and we can also alter the colour and scent of our shaped (or basic) soaps, however, this is not available on all soaps - and restrictions apply on the sizes available, as we only have a limited set of moulds and dies available for shaping/cutting them.

    Bespoke items and commissions are also available from Mark's range of fashion jewellery. Please contact us if you would like further information.

  • I'm looking for something special as a wedding favour, can you help?

    Then why not get in touch? We can be quite flexible when dealing with a reasonably large order, e.g. for wedding favours, and could offer something along the lines of specially coloured or scented items, unique or personalised packaging, or perhaps some form of small scale comission from one of Mark's ranges of jewellery.

Delivery

  • How will my order be delivered?

    Currently, we send all our orders via Jersey Post (delivered by Royal Mail in the UK), 1st class delivery or parcel post, depending upon the weight of the packages. We feel that this offers the best value for money for our customers, but are always looking into possible alternatives.

    The only down-side is that we are unable to guarantee a delivery date or time.

    If your delivery address is in Jersey, and your order is above the threshold which we have set for free local delivery (currently £15.00), we will contact you once we have processed your order, and arrange a convenient date/time to deliver the goods to you.

  • Do you offer Next Day or Express delivery?

    Sorry, but we don't currently offer any special delivery options. We are looking into this, however.

    If you qualify for free local delivery, we will always try to arrange this as soon as possible, and if you have a special requirement and are based in Jersey, we would suggest that you contact us prior to placing your order.

  • I couldn't find my Country in this list, do you deliver here?

    The first thing you will need to do in this case is to contact us prior to placing your order - then we can confirm that delivery is available to your location, and add your country to our website.

Returns

  • Do you accept returns on any items?

    Sadly, at the moment, we do not accept returns, however, if you feel that the goods you have ordered are not up-to scratch, please contact us as we tend to assess situations on a case-by-case basis.

Secure Shopping

  • Is it really safe to shop online?

    As long as you're careful, of course! Make sure the sites you use are secure (we are!) and don't enter any sensitive information if you have doubts as to what will be done with it. We are very careful with your information and do our best to protect you at all times while you are using our site.

  • How is my information protected on this website?

    Our entire site is protected by 128-bit SSL encryption, via a certificate issued from Comodo. This prevents any 3rd party from "listening in" to information sent back and forth between your computer and our servers.

  • What will you do with my information once I have ordered?

    We will store your email address against the details of your order, so that we can contact you in the event of any problems arising (and of course, we will keep note of the delivery address!) - we will not use this information for any other purpose. We do not track any other information, as we use a secure payment gateway to take your payment - card details are never saved on our servers.

    If you register for an account, we will store the details which you are asked for during registration, and use them to ease your shopping experiences in the future, and (if you opt-in to our newsletter), to notify you of changes to our product catalogue and website.

    You can view our full Privacy Policy here.