Frequently Asked Questions

The answers to some of our customers' most frequently asked questions are below.

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Packaging

  • Is your packaging recyclable or biodegradable?

Ordering & Payment

  • How does the ordering process work?

  • What forms of payment do you accept?

  • Do I have to create an account?

  • Why don't I have to pay VAT? Is it hidden in the prices?

  • Do I have to pay GST? Will it be added on at Check-Out?

  • I think my order may have been incorrectly billed

Special Orders

  • I am interested in placing a wholesale order, what should I do?

  • Are you able to produce bespoke or customised items?

  • I'm looking for something special as a wedding favour, can you help?

Delivery

  • How will my order be delivered?

  • Do you offer Next Day or Express delivery?

  • I couldn't find my Country in this list, do you deliver here?

  • My order hasn't arrived yet

Returns

  • Do you accept returns on any items?

Secure Shopping

  • Is it really safe to shop online?

  • How is my information protected on this website?

  • What will you do with my information once I have ordered?

Website Issues

  • I'm having a technical problem with your website

  • I cannot find my country on your site

Something else